Before raising your FlexiSpot desk riser, push down slightly, then squeeze the handles on both sides and lift. If that doesn’t it cannot solve your problem, please check each of the parts listed below to see which is broken.

1) The gas spring mechanism is broken.

Solution: FlexiSpot will send you this replacement part to customer. First, check which side is broken, then create a Return Merchandise Authorization (RMA) order to receive a replacement in the mail.

2) Hydraulics no longer work. Need a replacement.

Solution: FlexiSpot will send you replacement gas springs and a quick how-to video that explains how to install them.

3) The lock mechanism does not work. Tthe desk will not stay in a locked position.

Solution: Simply adjust the screws to fix this issue. Watch this video to see how.

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