Shipping Policy

Shipping & Handling

FedEx

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  We offer FREE shipping to the contiguous 48 states in the US for most products. Most of our in-stock orders are shipped out in 1-2 business days. Delivery time within the US is 3-6 days.
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  For back-ordered items, kindly check the selections carefully when placing an order, as the shipping time frames are constantly updated in real-time.
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  Your transit time and carrier may vary. Some products are shipped in separate packages and may have different arrival times.
• Please note the following:
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  Shipping to APO/FPO, P.O. Boxes is not available.
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  Shipping to Alaska, Hawaii, Puerto Rico, and International addresses is currently not available. Kindly call us at +1 (855) 585-5618.
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  Please note that during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.

Shipping Address Modification

• Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Tracking Your Order

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  You should receive an email with your shipment notification and tracking information shortly after you place your order.
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  You can also get the tracking number at https://www.flexispot.com/track by entering your email address and your order number.Your package status can be tracked on the official logistics website.

  -FedEx: https://www.fedex.com

  -UPS: https://www.ups.com

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  If you have any concerns about shipping, please call us at +1 (855) 585-5618 for assistance.

Note:

• Our Free Delivery does not require a signature, and your order will be left on your doorstep. Kindly ensure to check your order's tracking number. It will include the expected delivery date as a guarantee of the receipt of your item.FedEx and UPS do not honor claims of lost packages if delivered to the correct address. FlexiSpot will not be liable for such claim.

CEVA

IDD-Threshold Delivery

• We ship the L-shaped desktop to 48 states in the U.S. from 4 US warehouses via CEVA:IDD-Threshold Delivery by default. Free shipping to zone A-D in CEVA Beyond Zone, or we will contact you for extra shipping fee. Service to areas E through X of the CEVA Zip Code Directory will be charged an additional pickup and/or delivery charge of $42.00 or $0.16 per pound, whichever is greater. Service to areas Y and beyond area or which are not listed in the CEVA Zip Code Directory will be charged an additional pickup and/or delivery charge of $58.00 or $0.22 per pound, or actual advance charges, whichever is greater. You can look them up by zip code utilizing our routing tool found here, check out now.

Room-of-Choice Delivery: $95 per eligible item

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  Eligible Items: Please call us at +1 (855) 585-5618 for assistance if you buy height adjustable standing desks and want them to be delivered to your room.
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  Delivery Time: 5-7 business days to most areas.
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  Delivery Location: A team will unload your shipment from the truck and transport it to the room of your choice at the delivery location. There is a 2-floor maximum on stairways. Otherwise, deliveries can be made to any floor with direct access to an appropriately sized elevator.
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  Scheduling Required: Once your item(s) arrive at the local terminal, the delivery company will call you to set up a date and a 4-hour appointment window. The driver will then call you 30 minutes prior to delivery.
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  Signature Required: Someone must be present to accept the delivery and sign for it. Otherwise, the item(s) will not be unloaded from the truck.
• Available in the lower 48 U.S. states only. Not available in Alaska and Hawaii.

Return Policy

• We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs.
• We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
• Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.

General Information for All Return (Certain specified products are excluded from this provision.)

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  All items must be returned in their original factory packaging and in “like new” condition.
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  Items returned in other than “like new” condition will be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.
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  A Return Merchandise Authorization (RMA) number is required for all returns.
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  Returns are processed and credited within 7 to 10 days of receipt.
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  Returned items are subject to inspection prior to issuing a refund.
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  You’ll be responsible for shipping the products to the return address provided with the RMA number.
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  All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
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  We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
• Note: Clearance items are final sale and are not eligible for return or exchange.

30-Day Risk-Free Policy for Standing Desk

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  You are free to return any item within 30 days of receipt.
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  A 30-day risk-free policy applies to all items.
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  No restocking fee is applied for items returned in “like new” condition.
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  No shipping fee is applied for the return of the item.
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  The 30-day risk-free policy is only for orders within the continental United States.
• PS: All products sold on FlexiSpot.com are non-refundable and non-returnable beyond 30 days from the delivery date (excluding the thirtieth day), provided that there are no quality issues with the product.

Return & Exchange Policy for Recliners and Sofas

• 1. Free Cancellation
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  Within 24 hours and before shipment: If you cancel your order within 24 hours of placing it and the product has not yet shipped, you can cancel the order free of charge and receive a full refund.
• 2. Refund Timeline
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  Within 30 days of delivery: You can request a return and refund within 30 days of delivery, provided the product is unused and does not affect resale.
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  RMA Required: All returns require a Return Merchandise Authorization (RMA) from FlexiSpot's Customer Service Department (contact@flexispot.com). No returns will be accepted or any credit granted without an RMA.
• 3. Return Fees
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  Restocking Fee: Customers will be charged a 20% restocking fee to cover inspection, repackaging, and handling costs.
• 4. Return Requirements
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  Packaging Requirements: All returned items must be returned in their original packaging, unused, and in sellable condition. If the item is not returned in the required condition, a $30 repackaging fee will be charged, which may affect the refund amount.
• 5. Exchange and Return Processing Time
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  If you request an exchange, a new item will be shipped after the return product is received and processed, depending on stock availability. If you request a return, the refund will be processed within 7-10 days after the returned product is inspected, with a 20% restocking fee deducted.
• 6. Defective Products
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  Free Replacement: If a product is defective within 30 days, you can request a free replacement. After 30 days, returns and exchanges will be processed according to our warranty policy.
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  Shipping Costs: If the return or exchange is due to a defective product, FlexiSpot will cover the return shipping costs.
• 7. Non-returnable Items
• The following items are not eligible for return or exchange:
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  Custom-made or special order items.
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  Items that have been used or cannot be restored to their original condition.
• 8. Special Circumstances
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  Delayed Processing: In exceptional cases (such as weather, holidays, or force majeure), return and exchange processing may be delayed. We will do our best to communicate with customers and provide the best possible solution.

Return & Exchange Policy for FlexiSpot Walking Pads

• You are free to return almost any item within 30 days of delivery. No restocking fee is applied for items returned in a "like new" condition. No shipping fee is applied for the return of the item.

Return & Exchange Policy for Luggage

• You are free to return almost any item within 30 days of delivery. No restocking fee is applied for items returned in a "like new" condition. No shipping fee is applied for the return of the item.

Return & Exchange Policy for Mattress

• 365-Night Sleep Trial
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  You must submit all required information and documentation requested by our Customer Care team to complete your return request within 30 days. If you do not submit all required information and documentation within 30 days, the return request will be canceled, and you will have to resubmit your request to restart the process.
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  The return request for an opened mattress can be made no earlier than 30 days after delivery and no later than 365 days after delivery.
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  Return requests for unopened mattresses can be made immediately after delivery, but the transportation charges shall be borne by you. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for returns and warranty claims.
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  For a return request to be approved, mattresses must be in a sanitary condition where we can donate them, with no rips, stains, signs of wear and tear, etc.
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  For a return request to be approved, mattresses must have been used only for their original intended purpose and supported by the use of a proper base, frame, or foundation. Environmental damage (such as mold) due to misuse of the mattress or lack of a proper base, frame, or foundation support beneath it voids the eligibility of a return request.

Return & Exchange Policy for Bed Frame

• 1. Return Policy:
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  Our bed frame is delivered with a 100-day trial period. If you are not satisfied for any reason within the trial period, the item can be returned for a refund at any time.
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  Additionally, the item has to be returned in its original packaging and in good condition along with a provided picture (e.g. all pieces of the bed frame are included without stains, tears, or other forms of soiling, including odors). Once the item is returned to our warehouse, we'll issue a full refund.
• 2. Exceptions:
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  Clearance items are non-returnable and non-exchangeable, except for items that are damaged upon arrival.
• 3. Item Return/Exchange Process:
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  Please contact our Customer Service team at contact@flexispot.com  for more information.

Return & Exchange Policy for Sauna

• 1. Free Cancellations
• If you cancel your order within 24 hours of placing it, and the item has not yet been shipped, you can cancel the order for free and receive a full refund.
• 2. Refund Timeline
• You can request a return and refund within 30 days of delivery, provided that the item is unused and does not affect resale. All returns require a Return Merchandise Authorization (RMA) from FlexiSpot's Customer Service Department (contact@flexispot.com). Without an RMA, no returns will be accepted, and no credit will be granted.
• 3. Return Shipping Fees
• Return shipping fees shall be borne by the customer. Additionally, customers will be charged a 20% restocking fee to cover inspection, repackaging, and handling costs.
• 4. Conditions of Returns
• All returned items must be returned in their original packaging, unused, and in sellable condition. If the item is not returned in the required condition, additional fees may be charged, which may affect the refund amount.
• 5. Exchanges and Processing Time for Returns
• If you request an exchange, a new item will be shipped after the returned item is received and processed, depending on stock availability. If you request a return, the refund will be processed within 7 to 10 days after the returned item is inspected, with shipping costs and a 20% restocking fee deducted.
• 6. Defective Items
• If an item is found to be defective within 30 days of delivery, you can request a free replacement. After 30 days, returns and exchanges will be processed according to our warranty policy. If the return or exchange is due to a defective item, FlexiSpot will cover the return shipping fees.
• 7. Non-returnable Items
• The following items are not eligible for returns or exchanges:
  
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  Custom-made or special-order items.
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  Items that have been used or cannot be restored to their original condition.
• 8. Exceptional Circumstances
• In exceptional cases caused by weather, holidays, or force majeure, processing of returns and exchanges may be delayed. We will do our best to update customers and provide the best possible solution.

Return & Exchange Policy for Pergola

• 1. Free Cancellations
• If you cancel your order within 48 hours of placing it, and the item has not yet been shipped, you can cancel the order for free and receive a full refund.
• 2. Refund Timeline
• You can request a return and refund within 100 days of delivery, provided that the item is unused and does not affect resale. All returns require a Return Merchandise Authorization (RMA) from FlexiSpot's Customer Service Department (contact@flexispot.com). Without an RMA, no returns will be accepted, and no credit will be granted.
• 3. Return Shipping Fees
• Return shipping fees shall be borne by the customer. Additionally, customers will be charged a 15% restocking fee to cover inspection, repackaging, and handling costs.
• 4. Conditions of Returns
• All returned items must be returned in their original packaging, unused, and in sellable condition. If the item is not returned in the required condition, additional fees may be charged, which may affect the refund amount. If the returned item is a large or disassembled item, it must be reassembled as originally delivered, with all parts intact and undamaged.
• 5. Exchanges and Processing Time for Returns
• If you request an exchange, a new item will be shipped after the returned item is received and processed, depending on stock availability. If you request a return, the refund will be processed within 7 to 10 days after the returned item is inspected, with shipping costs and a 15% restocking fee deducted.
• 6. Defective Items
• If an item is found to be defective within 100 days of delivery, you can request a free replacement. After 100 days, returns and exchanges will be processed according to our warranty policy. If the return or exchange is due to a defective item, FlexiSpot will cover the return shipping fees.
• 7. Non-returnable Items
• The following items are not eligible for returns or exchanges:
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  Custom-made or special-order items.
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  Items that have been used or cannot be restored to their original condition.
• 8. Exceptional Circumstances
• In exceptional cases caused by weather, holidays, or force majeure, processing of returns and exchanges may be delayed. We will do our best to update customers and provide the best possible solution.

Return & Exchange Policy for Outdoor Kitchen

• 1. Free Cancellations
• If you cancel your order within 24 hours of placing it, and the item has not yet been shipped, you can cancel the order for free and receive a full refund.
• 2. Refund Timeline
• You can request a return and refund within 30 days of delivery, provided that the item is unused and does not affect resale. All returns require a Return Merchandise Authorization (RMA) from FlexiSpot's Customer Service Department (contact@flexispot.com). Without an RMA, no returns will be accepted, and no credit will be granted.
• 3. Return Shipping Fees
• Return shipping fees shall be borne by the customer. Additionally, customers will be charged a 20% restocking fee to cover inspection, repackaging, and handling costs.
• 4. Conditions of Returns
• All returned items must be returned in their original packaging, unused, and in sellable condition. If the item is not returned in the required condition, additional fees may be charged, which may affect the refund amount. If the returned item is a large or disassembled item, it must be reassembled as originally delivered, with all parts intact and undamaged.
• 5. Exchanges and Processing Time for Returns
• If you request an exchange, a new item will be shipped after the returned item is received and processed, depending on stock availability. If you request a return, the refund will be processed within 7 to 10 days after the returned item is inspected, with shipping costs and a 20% restocking fee deducted.
• 6. Defective Items
• If an item is found to be defective within 30 days of delivery, you can request a free replacement. After 30 days, returns and exchanges will be processed according to our warranty policy. If the return or exchange is due to a defective item, FlexiSpot will cover the return shipping fees.
• 7. Non-returnable Items
• The following items are not eligible for returns or exchanges:
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  Custom-made or special-order items.
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  Items that have been used or cannot be restored to their original condition.
• 8. Exceptional Circumstances
• In exceptional cases caused by weather, holidays, or force majeure, processing of returns and exchanges may be delayed. We will do our best to update customers and provide the best possible solution.

Return & Exchange Policy for Massage Chair

• 1. Free Cancellations
• If you cancel your order within 24 hours of placing it, and the item has not yet been shipped, you can cancel the order for free and receive a full refund.
• 2. Refund Timeline
• You can request a return and refund within 30 days of delivery, provided that the item is unused and does not affect resale. All returns require a Return Merchandise Authorization (RMA) from FlexiSpot's Customer Service Department (contact@flexispot.com). Without an RMA, no returns will be accepted, and no credit will be granted.
• 3. Return Shipping Fees
• The customer shall bear all shipping costs to and from our warehouse and all risks of loss or damage to the item while in transit to FlexiSpot. If damage to the item occurs in transit to the customer's address, we will send a replacement part or a new item on a case-by-case basis. All of our recliners come with a warranty after 30 days from the date of delivery.
• 4. Conditions of Returns
• All returned items must be returned in their original packaging, unused, and in sellable condition. Any missing parts and damages (including wear, scratches, odors, and other defects) to the recliner are the responsibility of the customer and may incur additional charges. Shipping and handling charges are not refundable. If the item is not returned in the required condition, additional fees may be charged, which may affect the refund amount.
• 5. Exchanges and Processing Time for Returns
• If you request an exchange, a new item will be shipped after the returned item is received and processed, depending on stock availability. If you request a return, the refund will be processed within 7 to 10 days after the returned item is inspected, with shipping and return costs deducted.
• 6. Non-returnable Items
• The following items are not eligible for returns or exchanges:
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  Custom-made or special-order items.
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  Items that have been used or cannot be restored to their original condition.
• 7. Exceptional Circumstances
• In exceptional cases caused by weather, holidays, or force majeure, processing of returns and exchanges may be delayed. We will do our best to update customers and provide the best possible solution.

Return & Exchange Policy for Rug

• Any washable rugs purchased from FlexiSpot can be returned for a full refund or exchanged within 30 days of delivery.
• Please note that due to the unique material of our rug pad, minor scratches may occur during installation or when pads rub against each other. These imperfections are not valid reasons for returns or exchanges.
• To qualify for a full refund, the returned item must be in new condition and free from:
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  Pet dander or fur
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  Dirt or grass stains
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  Signs of wear, washing, or improper care
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  Damage or stains
• All returns are thoroughly inspected. Refunds will not be issued for items that are deemed unsellable.

Return & Exchange Policy for Rooftop Tent

• We offer a 30-day return and exchange policy, subject to the following conditions:
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  The item must be unused and in its original packaging.
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  A valid proof of purchase (e.g., order number, receipt, etc.) is required.
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  For returns due to item defects, we will cover the shipping fees for both ways.
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  For non-defective returns (e.g., change of product model), the customer is responsible for the shipping fees.
• Returns are not permitted for the following situations:
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  Returns exceeding 30 days from the date of delivery.
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  Items that are used or damaged by the customer.
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  Items with missing components or without their original packaging.

Order Cancellation

• If you want to cancel your order, please email us at contact@flexispot.com or call us at +1 (855) 585-5618 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FlexiSpot will deduct the cost of shipping from your refund.

Tips

• Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible.If you have any questions about shipping, please give us a call at +1 (855) 585-5618.

No Shipping Days

• FlexiSpot will be closed the following days in 2024. No orders will ship these days, but you can still order through the website as usual.
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  New Year's Day - January 1, 2024
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  Mother's Day - May 12, 2024
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  Memorial Day - May 27, 2024
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  Independence Day - July 4, 2024
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  Labor Day - September 2, 2024
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  Thanksgiving Day - November 28, 2024
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  Christmas Day - December 25, 2024