Terms and Conditions

Overview

This website is operated by FlexiSpot. Throughout the site, the terms “we”, “us” and “our” refer to FlexiSpot

Prior to making use of this website, we would like you to read the following terms and conditions carefully and proceed with its use only if you agree with and will abide by them. Please understand that your access to this website constitutes your full acceptance of these terms and conditions.

We may change these terms and conditions at any time as deemed necessary. We therefore request you to check these terms and conditions each time you access this website.

Copyright And Trademarks

All content, information, designs, layouts, logos, trademarks, and other intellectual property contained in this website are protected by copyrights, trademarks, and other intellectual property rights held by us or by other parties that have granted to us the license to make use of them. All persons accessing this website agree to make use of its content in a manner that does not infringe such rights.

Payment Methods

We accept three methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be well secured. All prices are listed in U.S. Dollars. All prices, models and material specifications are subject to change or withdrawal by Seller without notice.

PayPal – We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and securely. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Credit Cards – We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Cash – When your choice of shipping is local pick up, we also accept cash. Do not send us cash in the mail.

Link Sites

We makes no guarantee whatsoever regarding the content of the websites that are linked from this website or the websites of others containing links to this website (collectively the “Linked Sites”) as other parties are responsible for the operation of the Linked Sites. Moreover, when making use of the Linked Sites, it is necessary for you to agree with and abide by the terms and conditions of usage of those sites.

Links from Other Websites

When providing a link to this website from other websites, please obtain permission from US in advance. For those wishing to provide such a link to this website from other websites, please send us a request form. In addition, when providing such links, the link should access the home page of this website (URL http://www.flexispot.com/) and state clearly that this URL is a link to this website.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Order Cancellation

If you want to cancel your order, please email us at contact@flexispot.com or call us at 855.421.2808 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FlexiSpot will deduct the cost of shipping from your refund.

Shipping address modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Sales Tax

Sales tax will be charged on all orders shipped to destinations within California and Tennessee. The sales tax rate of California and Tennessee is 9%. For additional details on California and Tennessee tax rates and to see what rate applies to you, please visit the California State Board of Equalization website. Please note that many factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as estimated tax may differ from the sales taxes ultimately charged.

Warranty

Please refer to this by visiting: https://www.flexispot.com/warranty/

Privacy

Please refer to this by visiting: https://www.flexispot.com/privacy-policy/

Item Damaged in Transit

Items damaged in transit may be returned or replaced under our Risk Free 30-Day Guarantee. We may ask for photographic or video evidence for our records.

Shipping Policy

Please refer to this by visiting: https://flexispot.com/shipping-policy/

Return Policy

We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Please send us an email with your return request along with the order number included. Also, please let us know the reason for your  return. We will issue a Return Merchandise Authorization (RMA) number.

General information for all returns

  1. All items must be returned in their original factory packaging and in “like new” condition.
  2. Items returned in other than “like new” condition will be subject to a 15% restocking fee. The restocking fee will be deducted from your refund.
  3. A Return Merchandise Authorization (RMA) number is required for all returns.
  4. Returns are processed and credited within 7 to 10 days of receipt.
  5. Returned items are subject to inspection prior to issuing a refund.
  6. You’ll be responsible for shipping the products to the return address provided with the RMA number.
  7. All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  8. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.

30-day risk-free policy

  1. You are free to return almost any item within 30 days of receipt.
  2. A 30-day risk-free policy applies to all items.
  3. No restocking fee is applied for items returned in “like new” condition.
  4. No shipping fee is applied for the return of the item.

Return after 30 days of receipt

  1. You are also free to return any item after 30 days of receipt.
  2. In this case, we offer two return options:
Option A:

The total cost of shipping will be deducted from your refund.
A 10 percent restocking fee will be deducted from the refund amount for all opened products.

Option B:

No shipping fee is applied.
A 15 percent restocking fee will be deducted from the refund amount for all opened products.

Governing Laws

Compliance with any federal, state, provincial or local laws, regulations and directives (“Laws”) relating to the installation, operation or use of Products or Services is the sole responsibility of Buyer. In addition, Buyer shall comply with all applicable laws, rules, regulations and orders related to anti-bribery or anti-corruption legislation (including without limitation the U.S. Foreign Corrupt Practices Act of 1977 and all national, state, provincial or territorial anti-bribery and anticorruption statutes) and, as such, will make no offer, payment or gift, will not promise to pay or give, and will not authorize, directly or indirectly, the promise or payment of, any money or anything of value to any government official, any political party or its officials, or any person while knowing or having reason to know that all or a portion of such money or item of value will be offered, given or promised for the purpose of influencing any decision or act to assist Seller or Buyer or otherwise obtaining any improper advantage or benefit. The Agreement is governed by the laws of the State where Seller’s principal office is located, without giving effect to its conflict of laws rules, and the parties consent to the exclusive jurisdiction and venue of the federal and state courts located in such State. The application of the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Dispute Resolution

You and FlexiSpot agree that any dispute, claim, or controversy between you and FlexiSpot arising in connection with or relating in any way to these Agreements or to your relationship with FlexiSpot as a user of the Service (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreements) will be determined by mandatory binding individual (not class) arbitration. You and FlexiSpot further agree that the arbitrator shall have the exclusive power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope or validity of the Arbitration Agreement or to the arbitrability of any claim or counterclaim. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award any relief, including declaratory or injunctive relief, benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of the Agreements.

User-Generated Content

FlexiSpot users may post, upload, and/or contribute (“post”) content to the Products(which may include, for example, pictures, text, messages, information, and/or other types of content) (“User Content”). For the avoidance of doubt, “User Content” includes any such content posted to the FlexiSpot Blog as well as any other part of the FlexiSpot Service.

You promise that, with respect to any User Content you post on FlexiSpot, (1) you have the right to post such User Content, and (2) such User Content, or its use by FlexiSpot as contemplated by the Agreements, does not violate the Agreements, applicable law, or the intellectual property (including without limitation copyright), publicity, personality, or other rights of others or imply any affiliation with or endorsement of you or your User Content by FlexiSpot or any artist, band, label, entity or individual without express written consent from such individual or entity.

FlexiSpot may, but has no obligation to, monitor, review, or edit User Content. In all cases, FlexiSpot reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in FlexiSpot’s sole discretion, violates the Agreements. FlexiSpot may take these actions without prior notification to you or any third party. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.

You are solely responsible for all User Content that you post. FlexiSpot is not responsible for User Content nor does it endorse any opinion contained in any User Content. YOU AGREE THAT IF ANYONE BRINGS A CLAIM AGAINST FLEXISPOT RELATED TO USER CONTENT THAT YOU POST, THEN, TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU WILL INDEMNIFY AND HOLD FLEXISPOT HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEY FEES AND COSTS) ARISING OUT OF SUCH CLAIM.

Customer Service

United States:

(855)421-2808

Monday – Friday

8:30 a.m. – 5:30 p.m. (PST)

Asia:

+86 (574)5586 7388

Monday – Friday

8:45 – 17:45 (GMT+8)