FAQs

What are your hours of operation?

Our website is open 24 hours, 7 days a week, 365 days a year. View our Contact Us page for additional information and hours of operation.
Our showroom & office in Livermore, CA is open 9 – 5 Monday – Friday.

Do you have a showroom where I can see your products?

 

Yes! We have a showroom located at 4569 Las Positas Rd. Suite A. Livermore, CA. View our Contact Us page for additional information address.

 

How is ordering going?

We offer a number of ways to place an order with FlexiSpot.

-Order Online:

Place your order 24 hours a day, 7 days a week online using our safe, encrypted system.

-Order by phone:

Our knowledgeable staff is ready to answer questions or help you choose the best products for your needs, as well as assist you with order placement. Please call: 1-510-257-6000.

-Order by Mail:

Send us  email with necessary info including item number, order quantity, credit card info, billing address & shipping address and we will  add the order in our system for you.

-Purchase Orders

We will accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address, the preferred shipping method and all relevant costs- including product prices, shipping and handling, and taxes if applicable. Requisitions, letters or faxes referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax, email or mail. Please fax your purchase orders to 800-346-7541. Some additional terms and conditions include:

  • The minimum purchase order amount we accept is $250
  • Payment terms are Net 30
  • We cannot accept purchase order numbers over the phone
  • We do not accept international purchase orders
  • We must have a signed purchase order in house before we can process your order

What are the payment options?

  • Credit cards including American Express, Discover, MasterCard and Visa
  • PayPal
  • Wire transfer
  • Cashier’s check
  • Check- Please print your shopping cart and send it with your payment to:

     FlexiSpot
4569 Las Positas Rd. Suite A. Livermore, CA

Note: Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have. To protect against fraud, any orders paid for with a personal check or money order will remain on hold temporarily to allow for the check to clear. Orders placed with other payment types including credit cards and cashiers checks will be processed immediately.

How do I check the status of my order?

We automatically send out email updates with expected ship dates and tracking information as soon as that information is available.

Do you accept returns?

Yes we accept returns. We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy, you are free to return almost any item within 30 days of receipt.

Please send us emails about your return request with order number included, and if could please let us know why you want to return. A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt.

-Returned Items

  • A 10% restocking fee applies to all opened items.
  • All items must be returned in their original factory packaging and in “like new” condition. Items returned in other than “like new” condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.
  • All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.

-Shipping Fees

  • Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items and let us know the tracking number of the shipment. If we offer pre-paid shipping label to you, the shipping costs will be deducted from your refund.

My items arrived damaged, what should I do?

If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. You can email us at contact@flexispot.com or call us by 510-257-6000 to notify us what kind of quality problems happened to the item or which part needs to be replaced, we will create RMAs or arrange shipment of replacements accordingly, free on charge.