Frequently Asked Questions
Find answers to the most frequently asked questions. If you can not find what you are looking for, please reach out to our customer service team by calling 855-421-2808(09:00am – 05:00pm PST,M–F ), emailing firstname.lastname@example.org, or web chat.
What is FlexiSpot?
FlexiSpot is a leading manufacturer of ergonomic products designed to provide a healthier way to work. We’re passionate about transforming the conventional workspace into an active environment that supports wellness and productivity. Our commitment to wellness at work drives the design of every sit-stand workstation, height adjustable desk, exercise bike and ergonomic monitor mount we manufacture.
Where is your company located?
FlexiSpot corporate headquarters is located in Livermore, CA 94551. We have two warehouses, one in California and another one in Tennessee.
Where are your products manufactured?
Our factory is currently in Ningbo, China. We plan to move our factory to Taiwan to meet TAA compliance standards.
What are your hours of operation?
Our website is open 24 hours a day, 7 days a week, 365 days a year. View our Contact Us page for additional information and hours of operation. Our office and customer service can be reached from 9am to 5pm, Monday-Friday PST.
How do I get featured as a success story on your website?
Please kindly send your story and photos to email@example.com.
What do you provide?
We provide excellent support: Call, online chat, or email for help finding the ergonomic desk solution that’s right for you.
We provide exquisite design: All of our products are designed to improve the way you work.
We provide free shipping: Our products are shipped to the continental United States free of delivery charge.
Why should I choose FlexiSpot over other options?
There are 3 main reasons customers choose FlexiSpot:
Quality – We use high-quality materials that look great in any kind of office and last for years to come. Our steel frames have undergone extensive fatigue tests⸺sustaining more than 6,000 height adjustments back-to-back. The work surface on every desk riser and standing desk is made of environmentally friendly fiberboard, which meets the high standards of the California Air Resources Board (CARB) and the Forest Stewardship Council (FSC)
Usability – Most FlexiSpot models work with the desk you already have and arrive 90% pre-assembled. Both our manual and electric models are quickly and easily raised or lowered.
Convenience – FlexiSpot products are easy to order, ship quickly, and come with a 30-day money-back guarantee. If you don’t love our product within that time, we’ll pick it up, no problem, and at no cost to you. In fact, we offer free shipping within the continental United States.
Is FlexiSpot easy to set up?
Yes, our desk risers arrive almost fully assembled. You simply attach the keyboard tray to the desk riser in one quick step and it is ready to use. Some of our other products require minor assembly so you’re up and working in just minutes.
We do recommend that you have someone help you lift your FlexiSpot onto your existing desktop. Once it’s on your desk, just attach the keyboard tray and you’re ready to work.
How much weight can my FlexiSpot hold?
Please check the technical specifications section of the specific FlexiSpot product you’re interested in for exact weight limits. In general, most of our average size desk riser models have a recommended weight limit of 35 lbs or 15.8 kg. Our electric/manual height-adjustable desks usually have a weight limit of 220 lbs or 100 kg.
Does FlexiSpot work for people who are taller than 6’2”?
Our FlexiSpot desk riser models suit almost anyone, at any height. As long as your current desk sits at your personal height, a FlexiSpot desk riser on top will turn it into a sit-stand desk that fits you. Please note that different desk riser series have different height recommendations. For example, the ClassicRiser series is recommended for people who are no taller than 6’5”.The CompactRiser series is recommended forpeople who are no taller than 6’1”. For more details, please see the photo gallery of each product page, or contact FlexiSpot customer service by emailing firstname.lastname@example.org.
Will it be hard to raise my FlexiSpot with all my equipment on top?
No, our manual sit-stand solutions include a gas spring hovering system mechanism that manages weight and allows you to easily lift and lower it in just a few seconds. Our electric models have a powerful but quiet motor for smooth raising and lowering. The only thing you’ll have to think about is not exceeding the weight capacity of your model.
Can my FlexiSpot handle more than one monitor?
Absolutely, as long as you choose the right size desk riser for your monitor setup. Many of our models are designed to fit two 24” monitors. To accommodate larger monitors, we suggest a 47″ or 41”(corner) model. You should also consider one of our single or dual-monitor arms to keep your screens in the most ergonomic position while also freeing up desk space. Please note the 27” model from the CompactRiser series can only accommodate single-monitor setups.
Are there any surfaces I should avoid placing my Flexispot on?
Yes, we recommend that you avoid placing your desk riser on glass surfaces, as the thickness and weight capacity of glass tops can vary. Otherwise, as long as you aren’t exceeding the weight limit, you should be good.
Why can’t my FlexiSpot riser rise up?
Is this a secure website?
Flexispot.com is an SSL-certified website that provides an encrypted connection for sensitive data sent to and from the website such as your credit card number, name, address and other private information. You can shop with confidence knowing our site’s security is independently verified by SiteLock and Entrust whose seals of approval are displayed on our website.
Can I finance my purchase?
Yes, at checkout, you have the option to pay using Affirm, which allows easy monthly payments over 3, 6, or 12 months. . The Affirm finance option is subject to credit check and approval. More details.
Can you ship to a PO Box?
We’re sorry, our shipping services require a physical address, so we are unable to fulfill orders to PO Boxes.
Can we ship to a APO/FPO address?
Yes, we can. Contact FlexiSpot via email at email@example.com for a shipping quote.
How do I return my order?
Please email us via firstname.lastname@example.org or call us at 855.421.2808 about your return request. Be sure to include your order number and the reason for your return. A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt.
Returned Items: A 30-day, risk-free policy applies to all items.
All items must be returned in their original factory packaging and in “like new” condition. Items returned in other than “like new” condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.
All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.
Customers are responsible for round-trip shipping on items returned after the 30-day, money-back guarantee expires. Please let us know the tracking number of the shipment. If we offer a prepaid shipping label to you, the shipping costs will be deducted from your refund. If, however, your product arrived with defects or the wrong product was delivered, FlexiSpot will cover all return shipping fees.
Can you ship internationally/Canada?
Shipments outside of the U.S. require additional shipping costs, duties and taxes, therefore FlexiSpot is not able to take orders for international delivery through this website. If you would like a shipping quote for international delivery, please contact FlexiSpot via email@example.com or customer service at 855.421.2808 (9am-5pm PST, M-F).
Taxes and duties for orders shipped to Canada can be complicated, we will pre-determine taxes and duties when order is being processed in cart and checkout page by a strict calculation method and collect it from customers in advance, at the end we pay for duties and taxes for customs on behalf of our customers.
Do you ship to Alaska or Hawaii?
Shipments to Alaska and Hawaii require additional shipping costs. FlexiSpot calculates 50% of the order amount as the flat rate shipping for orders shipped to Alaska and Hawaii.
Does FlexiSpot charge sales tax?
Sales tax is collected for orders shipped to California and Tennessee. FlexiSpot maintains warehouses in those states to fulfill product orders and is required by law to collect sales tax on purchases made within both states.
After I submit my order, how soon will I receive the product?
If the item you order is in stock, and shipping to an address within California or Tennessee, it takes only 2 business days at most. If shipping to an address outside of those 2 states, it takes 2-5 business days. If the item is backordered, it will ship as soon as it is restocked according to the shipping schedule previously mentioned.
How come this website won’t accept my credit card?
In the event your credit card is declined, a notice will appear on the screen indicating the reason the payment was rejected.
Will I receive a bill in the mail?
No, you will receive a copy of your order via email.
Can I cancel my order?
If you want to cancel your order, please email us at firstname.lastname@example.org or call us at 855.421.2808 (9am-5pm PST, M-F) within 1 hour of placing the order. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery, it can not be canceled then and will go to RMA process, we will charge shipping fee from the refund. And if you reject the delivery, we have to charge fees for shipping and returning.
How can I track the status of my order?
A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment at FedEx.com.
You can also log in to our website, and go to DASHBOARD – ORDERS – TRACK ORDER to check the status of your order.
How can my order be tax exempt? How do I set up a tax-exempt account?
To place an order on behalf of a tax-exempt organization or individual, please call FlexiSpot Customer Support at 1 (855) 421-2808. You will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.
What are your customer service hours?
FlexiSpot customer service can be reached at 855.421.2808 (9am-5pm PST, M-F).
What is covered?
This limited warranty offered by FlexiSpot covers defects in material or workmanship in new FlexiSpot products. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing FlexiSpot products from authorized FlexiSpot retailers or resellers may benefit from our limited warranty.
Who can answer my questions?
To place an order or inquire about a special offer, please email Sales at email@example.com. If you have any other questions, please call, email, or chat with FlexiSpot customer service at 855.421.2808 (9am-5pm PST, M-F), and one of our product experts will be happy to assist you.
How do I get parts?
If your FlexiSpot product is still under warranty, call customer service at 855.421.2808 (9am-5pm PST, M-F) to order replacement parts.
Are your product manuals available online?
Yes, you can download the Assembly Instructions and Owner’s Manual from our website on each product page.
How long is the warranty?
The FlexiSpot limited warranty covers our products against defects in material or workmanship as follows:
1. FlexiSpot Height Adjustable Desk Frames
All height-adjustable desks purchased on or after October 5, 2016 include a 5-year warranty for the frame and a 3-year warranty for the motor, controller and switch, electronics and other mechanisms.
2. FlexiSpot Sit-Stand Desktop Workstations
All standing desks purchased on or after October 5, 2016 include a 3-year warranty for the frame, medium-fiber desktop and mechanisms.
3. Desk Bikes
All desk bikes purchased on or after October 5, 2016 include a 3-year warranty for the frame and a 1-year warranty for the electronics.
All monitor mounts purchased on or after October 5, 2016 include a 3-year warranty for the arms, gas spring system and mechanisms.
What are your remedies?
FlexiSpot will replace at no charge to the consumer the defective parts only or, at FlexiSpot’s option, replace any product or part of the product that is defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If FlexiSpot is unable to provide a replacement and repair is not practical or cannot be completed in a timely fashion, FlexiSpot may elect to refund the purchase price in exchange for the return of the product.
In the rare event that your FlexiSpot product is defective, we will provide you with a replacement item shipped at no cost to you within the continental United States. The shipping method for replacement products is FedEx Ground, but expedited shipping is available if you choose to pay the additional expense. In addition, you will need to pay the shipping costs if any products need to be shipped to you at an address outside the continental United States.
Repair or replacement (or, in limited circumstances, refund of the purchase price) as provided under this warranty is the exclusive remedy of the purchaser. FlexiSpot neither assumes nor authorizes any person to create for it any other obligation or liability in connection with this product.
What is not covered?
Our limited warranty does not cover any problem that is caused by:
1. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
2. Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
3. Accessories, connected materials and products, or related products not manufactured by FlexiSpot.
4. Conditions, malfunctions or damage resulting from failure to follow the instructions and guidelines relating to the product’s intended use.
Our limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
How to file a claim?
In order to receive the benefit of our limited warranty, you need to process your claim in compliance with the terms of this limited warranty and follow proper return procedure. To request warranty service, please contact customer service via email at firstname.lastname@example.org or toll free at 855.421.2808 (9am-5pm PST, M-F). Our customer service will reply to your email within 24 working hours. You will need to provide the sales receipt or other evidence of the date and place of purchase for your FlexiSpot product. For more information about our warranty policy, please visit Flexispot Warranty Policy.
Free Trial Program
How long can the product be trialed?
Normally, our free trial program lasts 30 days. If you want to extend the trial period, please email or call us to apply for the extension. Be sure to include the reason you are requesting an extension.
Will I need to pay for the shipping?
No,we pay for shipping. If you decide not to keep the product at the end of the trial period, we will send you a return shipping label.
How much would it cost if I want to keep it?
For all items except V9, you will need to pay 70% of the product’s retail price. For example, you would need to pay $269.99 x 70% = $188.99 for a M1B after the trial period if you want to keep it.
For V9, you will need to pay 80% of its retail price, which is $399.99 after the trial period if you want to keep it.
Is there any obligation for me if I choose to join the program?
No, there is no commitment on your end unless you select V9 as your trial product. For V9 trial participants, we require that you send us a few pictures of you using the product along with a short testimonial. For all other trial products, if you enjoy the product, we appreciate you spreading the word about it to your employer, co-workers, and others who might benefit from using it.
US & International Dealer
Do you work with resellers?
We do work with resellers, however, we do not have a reseller or wholesale program currently in place. If you are a reseller and would like to learn more, please call 1 (800) 421-2808.
How can I get a quote if I want to place a bulk order?
FlexiSpot products are available in volume, and we offer bulk discounts. Please visit https://flexispot.com/bulk-order/ to fill out the order form and a FlexiSpot sales representative will get in touch with you within 24 business hours. (FPO/APO addresses are accepted)
Do you have authorized offline dealers?
Currently we don’t have authorized offline dealers. But we are willing to develop dealers and have long-term relationships.
How to be an authorized offline dealers?
Please contact a marketing and sales representative for more information by email at email@example.com. We will contact you within 24 business hours.
Why do international prices differ from U.S. prices?
International prices differ from U.S. prices due to shipping fees, import duties, currency fluctuations, and other issues associated with international trade. For more info about our shipping policy please check FlexiSpot Shipping Policy.